Furlingo Privacy Policy
Effective Date: July 5, 2025
Furlingo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use the Furlingo mobile application (“App”), in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using Furlingo, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use the App.
1. Interpretation and Definitions
- Account: your registered profile within the Furlingo App.
- Personal Data: any data that identifies or could be used to identify an individual.
- Service: refers to the Furlingo mobile application.
- Usage Data: diagnostic or technical information collected to maintain the Service.
- You: refers to the user of the App.
2. Information We Collect
- A. User Information: First name, last name, and email address (required during sign-up)
- B. Pet Profile Information: Pet name, breed, species, gender, birthday, and age
- C. Photos and Camera Access: Pet photos uploaded from your device or taken using your camera, stored securely in Firebase and locally for up to 90 days
- D. Scan Results: Mood insights generated via AI based on uploaded pet photos (no health or behavior diagnoses are provided)
- E. Chat Assistant: Prompts/questions you submit to the in-app virtual assistant; only pet data and your input are sent securely to OpenAI; no data is stored
- F. Device and Technical Info: Device type, OS version, and minimal diagnostic data (via Expo/Firebase)
- G. Subscription & Purchase Info: Managed through Apple App Store or Google Play Store via RevenueCat
3. How We Use Your Information
- Provide and operate the App
- Generate pet mood scan results
- Display and manage pet profiles
- Enable basic local notifications (e.g., trial reminders, pet birthdays)
- Authenticate users and secure the App
- Comply with legal obligations
We do not use your data for advertising, user tracking, or marketing.
4. Cookies and Tracking
Furlingo does not use cookies or tracking technologies. We do not use browser cookies, web beacons, or behavioral profiling.
5. How We Share Your Information
We do not sell your personal data. We may share it with:
- OpenAI – to generate pet mood scan and chat assistant responses
- Firebase – for secure data storage and authentication
- RevenueCat – for managing in-app subscriptions
- Expo – for app performance and diagnostics
- Legal authorities – only when required by law
- Business transfers – in case of acquisition, merger, or sale
6. Your Rights and Choices
Depending on your jurisdiction, you may:
- Access your stored data
- Correct inaccurate information
- Delete your account and data from within the app
- Withdraw consent for certain types of data processing
We currently do not support data export requests.
Contact: privacy@furlingoai.com
7. Data Retention
We retain data as long as necessary to:
- Provide and maintain our App
- Comply with legal obligations
- Improve performance
You may delete your data at any time in the App.
8. Children’s Privacy
Furlingo is not intended for children under 13. We do not knowingly collect data from anyone under 13. If we discover such data was collected, it will be deleted immediately.
9. Data Security
We implement technical and organizational safeguards, including:
- Secure HTTPS data transmission
- Firebase authentication and encryption
- Controlled access to cloud services
10. International Transfers
If you use the App from outside the U.S., your data may be processed in the United States. We ensure such transfers comply with GDPR and other relevant laws.
11. Updates to This Policy
We may revise this Privacy Policy. If changes are significant, we’ll notify you in the App. Continued use after updates constitutes agreement.
12. Contact Us
Furlingo Privacy Team
📧 Email: privacy@furlingoai.com
🌐 Website: www.furlingoai.com/privacy